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I ordered a fridge from Sears Outlet that was described on the website as "like new." We even called the store the fridge was located at and they said there were a couple of very small unnoticeable "dings." However, when the fridge arrived at the local warehouse, an employee there called us and said the fridge had major external damage. We went to look at it and it was in terrible condition with multiple LARGE scratches and dents.

It looked like it had been dropped a few times and pushed around on the floor. I have spoken with Sears customer service several times, and they refunded the cost of the fridge, but not the $246 dollars in shipping costs. I have been told several times it is their "policy" to refund shipping costs, yet it has now been almost two weeks and no luck. I have also been told that I will be called back on several occasions and have never received a single phone call from anyone at Sears.

The whole thing feels like a fraudulent transaction.

I will never buy from Sears again, including a Sears storefront, and will tell my family and friends the same. This has been an absolutely HORRIBLE experience.

Reason of review: Not as described/ advertised.

Monetary Loss: $247.

Preferred solution: Full refund.

Sears Outlet Cons: Customer service, Item not as described, Lengthy dispute process.

Location: Stansbury Park, Utah

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Guest

Well, what do you know? I guess people read and read and no comments...

I had the same experience, the fridge had major dents which were not in the item description. Delivery was yesterday, I took pictures, still waiting for Sears to contact me, let's see how this goes...

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