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1.6

I bought a fridge on Memorial Day (5/30). By Tuesday I realized it wasn't cooling.

I called #800 number and was told that it would be 2 weeks to get someone out there. I called the Sears Outlet Store in Indianapolis where I bought it and explained the problem. I was told I needed to speak to the manager. When the person I was speaking came back and told me they couldn't take my call.

They will be calling me back. As of today, 7 days later, I haven't heard back. OF course, all sales are final after 24 hours, so why bother calling me back. Even though I did call within 24 hours.

Called the #800 again and spoke to a seasoned rep, who found an appointment for Sat (6/4/16).

Saturday comes around and my boyfriend receives a call from the dispatcher, with the repairman on the line, to confirm the address. Then he gets another call that they need the rescheduled because the repairman called in sick. HUH!!! I called the #800 number and the best they can do is put me on a wait list or I could wait until Sat 6/11/16 for my rescheduled appointment.

So, here I am with a new fridge that remains at 50 degrees no matter how low I set the temperature.

No one cares and no one attempts to do the right thing. We won't mention the fact that I lost all perishables and cannot store anything in the fridge.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Fix it quickly, reduce the price and compensate my loss for food items.

Location: Indianapolis, Indiana

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